This certificate entitles the recipient to redeem it for a full week of accommodations at a resort in Interval’s worldwide network. These additional weeks are sometimes called “bonus weeks” or “extra vacations.”

Resort Accommodations Certificates are issued to members for many different reasons. These reasons can range from the certificate being a part of your vacation ownership purchase to the certificate being a bonus that was issued as part of a special promotion.

In order to redeem a Resort Accommodations Certificate, it must be assigned to your Interval International® membership account. If you received a certificate directly from Interval, it will be automatically assigned to your account. However, if you received a certificate from a resort or third party, it may not be assigned yet.

The certificate(s) that are available in your account are shown on the My Certificates page. You can access the My Certificates page by first opening the My Units page, then clicking on the View Certificates button, which is located under the heading, My Certificates.

If you prefer, or if you don’t see your certificate on your My Certificates page, call your Member-Services Center. A vacation advisor will be able to assign eligible, outstanding certificates to your membership account, and will also be able to help you redeem any Resort Accommodations Certificates.

There is a redemption fee for most Resort Accommodations Certificates. This fee may be based on the number of bedrooms in the unit you choose for your vacation. Or, it could be a flat rate, regardless of the resort week or unit size you choose.

Yes, it does. If you received a paper Resort Accommodations Certificate or were sent one via email, the expiration date is included in that document. That expiration date is also in the certificate listing on your My Certificates page. However, if your certificate has been extended, please refer only to the updated expiration date displayed online under My Certificates. Travel must be completed before the certificate expiration date.

If your certificate has expired and cannot be extended, it is no longer valid and will not display on the My Certificates page.

Some Resort Accommodations Certificates allow you to redeem or place a request as much as a year in advanced of travel. Other certificates have a shorter available time window between booking and travel. You can find this information on your certificate or listed with the certificate on your My Certificates page.

Available destinations and travel dates change often, so if your desired vacation is not available right away, just keep checking back.

Your eligible travel dates will change if there is any travel window or other redemption restrictions associated with your Resort Accommodation Certificate. During your online search, the current Eligible Travel Dates will be displayed at the top of the certificate.

Your latest possible travel date will be seven days prior to the expiration date listed on your certificate, as your travel must be completed by the expiration date.

However, your certificate may have travel window or other redemption restrictions, so please refer to the Eligible Travel Dates displayed at the top of your certificate during your online search.

Yes, you can. Most Resort Accommodations Certificates include a grid of available destinations by month. That grid is just a sample of what is expected to be available when you redeem your certificate. Complete, up-to-the-minute availability is displayed when you redeem your certificate on the My Certificates page. Or, you can call your Member-Services Center and speak with a vacation advisor.

If you choose to redeem online, please visit the My Certificates page, which you can access by clicking View Certificates on the My Units page. After selecting the certificate you wish to redeem, you will be presented with available destinations based on the certificate’s search criteria and eligible travel dates. You may choose up to six month-and-destination combinations to search at any given time. For example, you may select Sedona, Arizona, for six different travel months, or Las Vegas, Nevada; Branson, Missouri; Orlando, Florida, for two travel months each.

Specific resort or other redemption restrictions can be viewed on the My Certificates page by clicking the link on the certificate you wish to redeem. You may also call your Member-Services Center and speak with a vacation advisor for assistance.

Some Resort Accommodations Certificates allow you to place a request for your accommodations. When you place a request, you will be able to select only from eligible destinations and travel dates. In addition, all confirmations are made on a space-available basis. No guarantee is made that any specific request will be confirmed.

Available destinations and travel dates change often, so if your desired vacation is not available, continue to check back. You may also call your Member-Services Center and speak with a vacation advisor for assistance.

You can extend the expiration date of some Resort Accommodations Certificates for a nominal fee. Or, you can share your love of a great vacation by purchasing a Guest Certificate. A Guest Certificate will allow you to assign your full week of accommodations to family or friends. If you’re an Interval Platinum member, Guest Certificates are free.

Resort Accommodations Certificates cannot be combined or used in conjunction with any other certificate, including a fee-waiver certificate. In addition, all other Terms and Conditions of Individual Membership and Exchange and Flexchange® apply.

On IntervalWorld.com, this symbol  identifies Interval-affiliated all-inclusive resorts that require the purchase of a meal plan payable to the resort.

For additional information about the all-inclusive experience and a list of Interval-affiliated All-Inclusive resorts, read The All-Inclusive Resort Experience.

Typically, the price is per person, per day, and per unit for the entire 7 days. Payment for the maximum occupancy of the unit may be required.

Generally, yes, most Getaways and exchanges made through Interval consist of an entire week. There are some resorts that offer flexible-stay packages. Contact Interval or the resort directly to find out what options are available to you.

A typical all-inclusive package includes alcoholic beverages.

The cost of staying at an all-inclusive property is paid directly to the resort. The purchase of an all-inclusive package is not included in the standard Interval exchange or Getaway fee.

No. The cost of a Getaway/exchange is a separate transaction with Interval and does not include the cost of staying at an all-inclusive resort.

The cost may vary depending on different factors, such as the resort, length of stay, time of year, and room accommodations. Please read the Important Advisements section within the booking process to find the all-inclusive fees for a specific resort. You may also want to contact the resort directly for information regarding the all-inclusive fees applicable to your stay.

All-inclusive fees may vary by resort and by season, and are subject to change without notice.

The exchange and Getaway availability of resorts will vary depending on several factors such as travel season, destination popularity, and certain regional restrictions.

Some Interval-affiliated resorts are mandatory all-inclusive, and some are not. If a resort is not mandatory all-inclusive, members will only be charged the usual exchange or Getaway fee and will not be expected to pay additional all-inclusive fees to the resort. Members will be able to opt into the all-inclusive amenities for the required fee by communicating directly with the resort. Other resorts are mandatory all-inclusive, requiring the all-inclusive fee to be paid to the resort.

There are many family-oriented all-inclusive resorts, as well as adults-only resorts. Family-friendly all-inclusive resorts offer a broad range of activities and amenities with something for everyone - from kids' clubs, playgrounds, and video games to water parks and adults-only pools. There are also nightly entertainment options.

Nearly everything you need is part of the package, including accommodations, drinks, and three meals a day (often with a variety of restaurants from which to choose). Be sure to check with your resort for a complete list of amenities.

Spa treatments, long-distance telephone calls, casinos/gambling, special packages, babysitting services, and destination excursions are usually not included in the all-inclusive vacation price.

All-inclusive resorts want to make sure you have a fantastic time, so they offer a variety of free daily activities and amenities, such as tennis, exercise facilities, kids' clubs and playgrounds, and pool activities. Many all-inclusive resorts also offer nightlife options that guests can enjoy, from on-site nightclubs to live shows with music.

Although meals and beverages are typically included in the cost of an all-inclusive vacation, it is recommended that you bring at least one credit card and a sufficient amount of cash for other expenses, such as tips or spa treatments. You may also ask about complimentary in-room safes where you can store your valuables.

Most all-inclusive resorts offer wedding and honeymoon packages. Check with the resort for information on wedding packages and services offered.

Most all-inclusive resorts have a spa facility on the property.

All-inclusive resorts do not charge for on-site entertainment or most activities.

The cost may vary depending on different factors, such as the resort, length of stay, time of year, and room accommodations. Please read the Important Advisements section within the booking process to find the all-inclusive fees for a specific resort. You may also want to contact the resort directly for information regarding the all-inclusive fees applicable to your stay.

First, on IntervalWorld.com click on an available unit at the desired resort. Keep clicking through the booking process until you get to the Important Advisements section. In this section, you’ll see at least one paragraph labeled Required Resort Charges which lists the all-inclusive fees for that resort. You do not have to book the unit to get to the Important Advisements section or to read the Required Resort Charges. Or, you can contact the resort directly.

To get started, go to the Exchange tab and click on the My Units button, or call SVC Member Services. When you search online, the number of SVC Points required to make the exchange will be displayed on the resort availability screen. For more information, refer to the SVC Points chart, which is included in the Interval International Resort Directory, and can be found within the Interval Exchange section of the SVC website. The required SVC Points will be deducted from your account when an exchange is made.

You can view your available points in the Points Detail section of the Home tab.

Place a request and let the exchange system work for you. The system will continuously try to match your request. You will receive a confirmation when a match is found. To place a request, go to the Exchange tab, click on the My Units button, then select Place Request from the Exchange Action drop down menu. You can also call SVC Member Services.

Yes, with ShortStay Exchange, you can use your points toward as many vacations of fewer than seven nights as your available points allow.

Cancellations are permitted within 24 hours of exchange confirmation. Cancellations after 24 hours will result in the loss of the exchange fee and a percentage of points. Any refunded points will be in the form of Saved Points. Please call SVC Member Services to cancel your Exchange confirmation.

To view the usage rights of your SVC Points, go to the Home tab and click on the Available Points Tool.

Getaways are steeply discounted weeklong resort stays that you purchase without having to use your SVC points.

Interval Gold members receive $25 off the prices of all Getaways, making a great deal even better. What’s more, new members receive an additional $25 discount for a total of $50 off every Getaway during their first year of membership.

With the purchase of a Guest Certificate, you assign the use of your exchange or Getaway accommodations to a friend or family member.

If you find a lower rate for the same seven-day resort stay within 24 hours of your Getaway confirmation, you can file a Best Price Guarantee claim with Interval International. If your claim is approved based on the program Terms and Conditions, you will receive a refund for the difference between the amount you paid for your Getaway and the lower rate.

As the Quality Vacation Exchange Network^®, Interval International stands by the products and services offered to its members. If you’re looking for vacation accommodations and find what you want in a Getaway, there’s no need to shop around for a better deal.

Yes. The accommodations must be at the same resort for the same check-in and check-out dates. In addition, the unit must have the same number of bedrooms, private sleeping capacity, maximum occupancy, kitchen type, and so on.

No, it is applicable only to confirmed Getaway bookings.

Yes, certain rates are ineligible. See the Terms and Conditions for complete details.

Download and fill out a claim form and mail it, with supporting documentation, to:

Interval International
Best Price Guarantee Claims Processing Department
Post Office Box 430960
Miami, Florida 33243-0960

Attached to your claim form must be printed documentation of the comparison rate, including the date and time it was found. If the source is a competing timeshare exchange company, you will also need to provide proof of your membership with that company, such as a photocopy of your membership card, as well as its customer service phone number. Details are found on the claim form, and complete requirements are in the Terms and Conditions. Do not send originals, and please note that the documentation you submit will not be returned.

This is not recommended. You will lose your accommodations, and your Getaway fee will not be refunded.

Yes. We must receive your claim via mail within one week of the date of your Getaway confirmation.

Interval will begin processing your claim within five business days of its receipt, and you will be contacted upon completion of its review at the e-mail address you provide on the claim form. When you file your claim, please ensure all required information is provided as incomplete claims will not be processed. Do not send originals, and please note that the documentation you submit will not be returned.

If your claim is approved, you will receive a refund in the same form of payment you used when you booked the Getaway. If you paid with a credit card, allow two to three billing cycles for the credit to appear. If you paid by check, you will receive a refund check in the mail within two to three weeks

The ShortStay Exchange Program gives Interval Platinum and Interval Gold members the freedom to exchange one week of accommodations for two separate vacations of one- to six-night stays. Members who own points may make as many ShortStay Exchanges as their available points allow.

Any Interval Platinum or Interval Gold member with a Home Resort unit week (or the equivalent in points currency) available for exchange.

All ShortStay Exchange confirmations are final transactions and non-refundable.  Interval International’s Exchange Cancellation Policy does not apply to the ShortStay Exchange Program.

A unit with private sleeping capacity that is equal to or less than the private sleeping capacity of the unit deposited.

The majority of ShortStay Exchange inventory will be available within 30 days of check-in; however, every so often, there may be inventory available up to one year in advance of occupancy. Inventory is always changing, so please check back often.

Your first step will be to select the week or point allotment you would like to use. Next, select a destination and the number of nights you'd like to travel. Your search will bring up a selection of available resorts from which you can instantly select and confirm a ShortStay Exchange. You'll receive a confirmation number after submitting your payment details.

The other half of your Home Resort week will remain on deposit and available in your account for another ShortStay Exchange vacation. The expiration date of the original deposit applies to the remaining portion of the deposit.

No, deposit extensions are not available in the ShortStay Exchange Program.

Yes, any unredeemed deposit can be used for ShortStay Exchanges.

No, pending requests cannot be accepted for ShortStay Exchange.

The ShortStay Exchange Program is designed to provide instant confirmations, and therefore temporary holds cannot be honored.

Resort Accommodations Certificates/Bonus Weeks may not be redeemed for ShortStay Exchanges.

One night to a maximum of 6 consecutive nights (based on availability). For exchanges longer than 6 nights, go to the Exchange tab to complete a full-week exchange.

Yes, the minimum number of nights a resort is available depends on the resort you select and the check-in date requested.

Most resorts have check-in on Fridays, Saturdays, or Sundays; it is unlikely you will find a five-day stay that begins on a Wednesday or Thursday. To experience a greater rate of success, request a weekend check-in date for your ShortStay.

Yes, a Guest Certificate can be purchased and used for a ShortStay Exchange.

Yes, travel insurance* can be purchased and is recommended.

If you need to cancel a reservation, contact 1.866.627.4310 in the U.S., or your local Customer Service office during regular business hours for assistance.

*Insurance benefits vary by country of residency.

A. Interval Platinum is Interval International’s highest level of membership. Interval Platinum members receive $50 off Getaways, complimentary airport lounge membership, up to five free Guest Certificates per membership year (regularly $69 each), priority access to certain Getaways, and up to 70 percent off select hotel bookings powered by Priceline Partner Network.

Additionally, Interval Platinum members receive all the benefits of Interval Gold^®, including ShortStay Exchange^®, Interval Options^®, and VIP Concierg^SM. Go to the Benefits tab at intervalworld.com to learn more about Interval Platinum.

If you choose to upgrade to Interval Platinum, your Interval Gold membership will be canceled and a new membership kit and card will be sent to you within a few weeks. If you have remaining time on your current Gold membership, your account will be credited and you will only be responsible for the difference needed to enroll in Platinum.

Regardless of your current Gold term, whatever remaining time you have left on your Gold membership will be credited to your account. You then will only be responsible for the difference needed to enroll in Platinum.

No, all the benefits you love from Interval Gold are included in Interval Platinum.

Interval Platinum includes many great benefits and services that we provide to you through third party relationships. Because Interval purchases these services on your behalf when you enroll, we are unable to refund canceled Interval Platinum memberships.

Only available to Interval Platinum members, this benefit offers you the opportunity to book your Getaway before other members have the opportunity to purchase the available inventory. So check back often and plan ahead!

Experience the ultimate in travel with Platinum Escapes.These discounted vacation weeks are available online and by email invitation from time to time.

Keep an eye on your inbox, as you never know what amazing Interval Platinum members–only deals will show up.

Platinum Escapes are the ultimate in last-minute travel with deeply discounted vacation weeks available by email invitation only. They are not sent on a fixed schedule, but offered whenever we can locate the most amazing deals just for the Interval Platinum member. Look for Platinum Escapes every few months and have your bags packed when these incredible offers arrive.

Interval Platinum members get up to five free Guest Certificates per Interval Platinum membership year. The standard fee will be charged after the fifth Guest Certificate.

If your Interval Platinum membership expires before the travel date of the exchange or Getaway to which you’re applying the Guest Certificate, you will be charged for the Guest Certificate at the standard fee. In order to apply a free Guest Certificate to an exchange or Getaway, your Interval Platinum membership must be active through the travel date.

Yes, but in order to apply a free Guest Certificate to an exchange or Getaway, your Interval Platinum membership must be active through the travel date. If your planned travel date is outside of your current membership year, you must renew your Interval Platinum membership prior to booking.

No. You can use up to five free Guest Certificates during each year of your Interval Platinum membership. After your fifth free Guest Certificate in any given Interval Platinum membership year, you will be charged the standard Guest Certificate fee. Alternatively, you can elect to wait to request your Guest Certificate until your next Interval Platinum membership year and use your next allotment of five free Guest Certificates.

No. You need to use them during the Interval Platinum membership year for which they were allotted.

There is a counter showing the number of free Guest Certificates available to you during your current Interval Platinum membership year. This counter can be found in the My Memberships section under My Account at intervalworld.com, in your Trip Details on the Interval International To Go app, and when you are prompted for an exchange or Getaway payment online or on the app.

A. On the first day of your next Interval Platinum membership year.

No. As of Dec. 13, 2020, you will have up to five free Guest Certificates to use during the remainder of your current year of Interval Platinum membership.

Yes, when you enroll in Interval Platinum you'll receive a new card inside a beautifully designed membership kit. Everything you need to immediately start enjoying your new status as an Interval Platinum member will be inside.

Yes, go to the Benefits Section and click on Interval Platinum to upgrade today.

Yes, new members who upgrade to Interval Platinum will receive $75 off Getaways during their first year of Interval membership. That's just one more reason to upgrade to Platinum today!

Yes, once you log in to Intervalworld.com you'll be recognized as an Interval Platinum member and all the great benefits of Interval's highest level of membership will be only a click away.

E-Plus allows members to retrade their confirmed exchange up to three times for a different destination, resort, unit size, or travel date for a one-time fee.

A retrade is when a member changes his or her original confirmed exchange to a different destination, resort, unit size, or travel date for an additional full exchange fee.

With E-Plus, members pay a nominal one-time fee (in addition to the exchange fee) for the option to change their confirmation up to three times at no additional cost. With a regular retrade, members can change their confirmed exchange for as many times as needed, but they have to pay the full exchange fee each time.

E-Plus provides the utmost in flexibility! E-Plus allows you to retrade, or change your plans, up to three times for only a one-time fee.  If you retrade without E-Plus, you must pay the full exchange fee each time you change your plans.

E-Plus can be purchased when an exchange request is initially placed and continuing up to five days after your exchange has been confirmed as long as the purchase is prior to the check-in date of the originally confirmed resort accommodations.

E-Plus can be purchased when you confirm an exchange or when placing or modifying a pending request. After your exchange has been confirmed, you will have a five-day window in which you can still purchase E-Plus.

Members with eligible confirmations can purchase E-Plus at IntervalWorld.com on the My History page within the Exchange tab.

If your unit is eligible for an E-Plus purchase, you will see the Purchase E-Plus button under the Actions column.  E-Plus can also be purchased by calling your Shell Vacations Club Member-Services.

The cost of E-Plus is currently $59 USD. (Please note: Prices vary by members' country of residence).

E-Plus can be purchased once for each confirmed exchange or pending request.

An E-Plus fee will only be refunded if the original exchange request for which the E-Plus was purchased cannot be confirmed or if cancellation of the original request is received prior to the issuance of the confirmation.
E-Plus fees will not be refunded under any other circumstances.

Yes. E-Plus is valid for a year from the check-in date of your first exchange confirmation. It does not extend with the check-in dates of your retrades.

E-Plus cannot be purchased for Getaways.

E-Plus is not currently available for ShortStay Exchange or Interval Options.

Currently, there are some members who do not have the option to purchase E-Plus. At this time, E-Plus is not available for Club Intrawest or Diamond memberships.

If the number of points required for an E-Plus retrade is greater than the number of points relinquished for the original confirmation or a previously-issued confirmation that has been used to retrade, you'll need to relinquish the additional points required. A retrade cannot be confirmed until the availability of the required number of points is verified by the Home Resort.

Call your Shell Vacations Club Member-Services and speak to a vacation advisor.

Interval International^® has partnered with Priceline Partner Solutions^™ to provide deep discounts on hotel bookings.

Interval members get discounted rates at thousands of hotels by booking at intervalworld.com. Interval Gold^® members benefit from additional savings, and Interval Platinum^® members enjoy the best deals available.

Priceline Partner Solutions^™ is a leading provider of online travel and provides access to thousands of properties worldwide through their brands including Priceline, Agoda, and Booking.com.

With Priceline Partner Solutions, there’s no need to bid for the best hotel discounts.

Interval members enjoy great discounts that make every stay affordable. Interval Gold members save even more and access great offers. And for Interval Platinum members, the very best rates are always within reach.

The right price on your next hotel is waiting at intervalworld.com.

You don’t have to wait at all. As soon as your membership shows as Interval Gold or Interval Platinum in the My Memberships section of the My Account page at intervalworld.com, you’ll receive your additional discount for the selected hotel bookings.

Simply go to the Travel tab and select Hotels from the drop-down menu.

Members-only rates are designated with a percentage off. Your discount is automatically applied to your booking based on your membership level.

Interval members get great savings. Interval Gold members save even more. And Interval Platinum members receive our best deals available.

In order to offer our members a broad reach of global inventory, we have expanded the hotel benefit to now include hotels from Agoda and Booking.com, in addition to hotels from Priceline. This expands our overall travel offering, especially in the European and Asia Pacific markets.

Yes. We have expanded the hotel benefit to now include inventory from both Priceline and Agoda, which have their own customized confirmation emails.

For Booking.com reservations, members will receive an email confirming their reservation at the property. Payment will be required at the property upon checkout. These are not pre-paid bookings.

There is not! Feel free to book as many hotel stays as you’d like via the Hotels page at intervalworld.com.

This special discount is only available at intervalworld.com.

No. In order to get the Interval member hotel discount, the booking must be made at intervalworld.com.

Of course! For Priceline Partner Network hotel-booking questions, call 877-477-7441 toll-free. If you have questions regarding the use of the hotel benefit or your Interval International membership, call 800-INTERVAL (800-468-3782) or your local Member-Services Center.

Just as you have home or car insurance, Trip Protection is designed to protect the investment you make in your travel plans. Trip Protection can protect your financial investment (up to the amount of your policy limits) should your trip be cancelled or interrupted for a covered reason.

Trip Protection provides benefits associated with cancelled or interrupted travel, including:

• Trip Cancellation
• Trip Interruption
• Emergency Medical Transportation
• Emergency Medical / Dental
• Baggage Loss / Damage
• Baggage Delay
• Travel Delay

For definitions of these terms, please click here

Not all plans include each benefit listed here. Please see the Certificate of Insurance/Policy for terms, conditions, and exclusions. Plans may not be available to residents of all states.

The best time to purchase insurance is at the time of your initial deposit/booking. While benefits may vary based upon your chosen plan, you can still purchase a plan up to the day before your departure. Please see the Certificate of Insurance/Policy for terms, conditions, and exclusions.

Yes, Trip Protection may reimburse you for fees associated with your exchange.

Cancellation coverage gives cash back for prepaid, nonrefundable payments if you have to cancel your trip for one of the reasons covered by your policy. Some reasons may include: covered medical emergencies, financial default of a covered airline, cruise line or tour operator, employer termination, terrorist incidents, and jury duty. Changing your mind about taking a trip or having certain business obligations is not covered. Please see your Certificate of Insurance/Policy for terms, conditions, and exclusions.

Simply visit Allianz Global Assistance at www.etravelprotection.com/interval/, and click the “Claim Center” tab at the top of the page. Be sure to have your departure date and either your policy number or the email address used for the booking handy. Once you have filed your claim, you will receive a confirmation email, as well as a required documentation checklist.

You can check the status of your claim at any time by visiting Allianz Global Assistance at www.etravelprotection.com/interval/ and clicking the “Claim Center” tab at the top of the page. Be sure to have your policy number or claim number and the last name of the primary insured handy.

Allianz Global Assistance will begin review once your claim form and all the required supporting documentation has been received. Please allow up to 10 business days to complete the review.

All required documents and information can be found on your online claim filing confirmation page. You can also download and submit these forms by visiting Allianz Global Assistance at www.etravelprotection.com/interval/ and clicking the "Claim Center" tab located on the top of the page. Enter your policy number and date of purchase and click "File a Claim." Under "Claim Form", you will find a list of required claim documents needed to submit a claim.

You can upload your completed forms by visiting Allianz Global Assistance at www.etravelprotection.com/interval/ and clicking the "Claim Center" tab located at the top of the page. Select "Track Your Claim" to upload your completed forms. Enter your policy number and the last name of the primary insured. Select “Track Your Claim” and add your completed claim documents on the “Claim Status” page.

If you prefer, you can mail or fax your completed forms to:

Allianz Global Assistance
Attn: Travel Claims Dept.
P.O. Box 72031
Richmond, VA 23255-2031
Fax: 804.673.1469

You can request an additional copy of your policy documents be sent via email by visiting Allianz Global Assistance at www.etravelprotection.com/interval/ and clicking the "Manage Your Policy" tab at the top of the page. Be sure you have the email address associated with the booking and the departure date handy.

Yes. For faster service, you can modify your policy online by visiting Allianz Global Assistance at www.etravelprotection.com/interval/ and clicking the "Manage Your Policy" tab at the top of the page. 

For a full refund of your premium, you must cancel within 10 days of purchase, depending on your state of residence, and must not have filed a claim or departed on your trip. You can cancel your policy online by visiting Allianz Global Assistance at www.etravelprotection.com/interval/ and clicking the “Manage Your Policy” tab at the top of the page.

An existing medical condition is an illness or injury that you, a traveling companion or family member were seeking or receiving treatment for or had symptoms of on the day you purchased your plan, or at any time in the 120 days before you purchased the plan. Please note that you may still be covered for losses caused by reasons other than those related to an existing medical condition. Terms, conditions and exclusions apply. Please see your Certificate of Insurance/Policy for full details.

On select products, we offer existing medical condition coverage. In order to have your existing medical condition covered, generally the following criteria must be met:

1) You must be a U.S. resident who is medically able to travel on the date you purchase your plan.
2) You must purchase trip cancellation coverage that covers the full cost of all your non-refundable trip arrangements.
3) Your plan must be purchased within 14 days of your original trip deposit or initial payment date unless otherwise specified in your particular plan.

Coverage limits may vary based upon your chosen plan. Please see your Certificate of Insurance/Policy for terms, conditions, and exclusions.

No - you'll need to contact Allianz Global Assistance and Interval as soon as possible after cancelling your travel arrangements to make any changes and/or cancellations to your policy. For a full refund of your premium, you must cancel within 10 days of purchase, or as specified by your state of residence, and must not have filed a claim or departed on your trip. You can cancel or modify your policy online by visiting Allianz Global Assistance at www.etravelprotection.com/interval/ and clicking the “Manage Your Policy” tab at the top of the page.

When you purchase Trip Protection from Allianz Global Assistance, you'll receive a separate confirmation. If you haven’t received your confirmation email within 24 hours, please contact Allianz Global Assistance at 888.427.5047. All policy documentation will be sent directly to you from Allianz Global Assistance.

Coverage limits may vary by policy, trip and person. Please see your letter of confirmation for specific details pertaining to your specific policy.

Yes. You should cancel your trip arrangements once you have filed a claim. It is best to notify Interval within 72 hours of the event that caused the cancellation.

Once a claim is approved, a check will be issued within 10 business days of receipt of the final documentation.

For exchange or Getaway vacations, contact Travel Guard at 1.866.725.6900. For air travel, cruises, and tours, contact Travel Guard at 1.866.833.8787.

Insurance for hotel reservations must be purchased directly through Allianz Global Assistance. See the link in your hotel confirmation email, or visit www.etravelprotection.com/interval/. 

At this time, insurance information is only available in English.

Residents of Washington State must call Interval or Allianz Global Assistance to purchase cruise insurance because the Classic Plan is not available in that state.

• • Some member-deposited resort space exceeds exchange demand. Those excess units are made available as Getaways.
• • For highly demanded vacation areas and times, Interval will occasionally obtain inventory directly from resort developers. Some of these weeks are at affiliated resorts, and others are from non-affiliated properties. In the latter cases, the space may not be available for exchange.
• • Inventory relinquished to our system through Interval Options® exchanges may be made available for Getaway purchase.